SHIPPING METHODS:

• UPS or USPS

• All Contiguous US orders qualify for Free Shipping on orders over $99. Select items are excluded.
  All transit days are an estimate and are not guaranteed for most services.

SHIPPING TIME:

• Orders are normally shipped from our warehouse within 24 business hours of order placement. You will receive an e-mail with tracking information as soon as we ship your order. Please allow 5 - 7 business days for delivery.
• Petshion Boutique does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation.

 

Return Policy

RETURNS THAT DON'T MEET THE FOLLOWING CRITERIA CANNOT BE PROCESSED OR REFUNDED

STEP 1: Verify Your Return

• Item(s) must be in ORIGINAL, SELLABLE CONDITION and have all original tags and product packaging. (Don't worry about the shipping box or discount cards.)
• Item(s) must be clean and contain NO pet hair. (None. Zip. Nada. No Pet Hair, Please!)
• Item(s) returned within 30 days of purchase may be refunded via store credit or the original credit card.
• Note: We do not accept returns on food, treats, nutritional supplements or chewed toys. Petshion Boutique cannot guarantee any toy against chewing. We cannot refund payment on international orders for which the customer has refused delivery, unless the customer pays for return shipment.

Returns that don't meet the above criteria will be returned to you, at your expense.

STEP 2: Send it on back

• Package the items securely
• Include your packing slip or order number, along with the reason for return
• Returns made easy: Head over to your account to print a pre-paid return label. Return Shipping Fee will be deducted from your return if you choose to use this label. Return Shipping Fee  will be deducted upon arrival and processing of your return.
• Obtain and record the shipment tracking number from your carrier

Ship package to the following address:

Petshion Boutique
4150 W. Jefferson Blvd, Suite K3
Fort Wayne, IN 46804

 

Your credit card will be issued a credit after we verify the item(s) meet the above criteria. We do not refund your original shipping or return shipping charges. Please allow 7-10 business days after your return is received for your credit to appear on your account. If you used a combination of a credit card and gift certificate when you placed your order, be aware that your gift certificate will be refunded first, followed by your credit card.

EXCHANGES:
Due to the differences in the pricing for different sizes and to ensure items are in stock, Petshion Boutique does not offer product exchanges. Instead, please send your items back according to the above instructions, and then place a brand new order for the product(s) you want as a replacement, or wait for your store credit before doing so. We'll get your new order out right away.

• Defective and/or damaged merchandise must be reported to Petshion Boutique within 2 days from receipt of your order and will be promptly replaced or refunded.(Please contact us at Petshionboutique@gmail.com to arrange for an exchange.)

• Clearance and sale items are always considered a final sale and are not eligible for return or exchange.

 

Petshion Boutique is always here to assist you. If you have any question or concerns please feel free to contact us at:

(260)436-5222

Email: Petshionboutique@gmail.com