Refund policy
Refund & Return Policy
We want you to be happy with your purchase! Please review the guidelines below to ensure a smooth return process.
Returns
- Returns must be requested within 15 days of receiving your order.
- Item(s) must be in original, sellable condition: unworn, unwashed, with all tags attached, and free of pet hair.
- Items not meeting these conditions will be returned to you at your expense.
- Final sale: Clearance and sale items are not eligible for return or refund.
- We do not accept returns on food, treats, supplements, or chewed toys. (Please note: no toy is guaranteed against chewing.)
Refunds
- Once your return is received and inspected, refunds will be issued to your original payment method.
- Original shipping fees are non-refundable.
- Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong or defective item).
- Please allow 7–10 business days for your refund to appear after we process your return.
Exchanges
We do not offer direct exchanges.
If you need a different size, color, or style, please return the item (shipping at your cost) and place a new order.
Damaged or Defective Items
Defective or damaged merchandise must be reported within 2 days of delivery to be eligible for a refund or replacement. Please contact us at info@petshionboutique.com for assistance.
How to Return
- Package your item(s) securely.
- Include your order number and reason for return.
- Ship your package to:
Petshion Boutique
4150 W. Jefferson Blvd, Suite K3
Fort Wayne, IN 46804
(We recommend keeping your tracking number for reference.)